We work with designers and pet enthusiasts to offer you trendy pet fashion and products not found elsewhere. We have consistently provided unparalleled customer service with a lenient 30 day return policy, if he/she dislikes it you’re not in a loss.
Super Pet Store ships from multiple warehouses. Depending on consumer location and product, we will ship from Los Angeles, CA or China Mainland.
Shipping is free for 99% of our products! In the rare chance we have to charge for shipping we will offer business shipping price (heavily reduced) based off distance from closest warehouse.
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website. You are protected when:
- The item you ordered did not arrive within the time promised.
- The item you received was not as described.
- The item you received that was assured to be genuine was fake.
If you still have a question please contact our Lead Customer Service: Joshua@thesuperpetstore.com
Questions regarding order status or tracking please contact our support: Support@thesuperpetstore.com