Frequently Asked Questions
Why should we buy from you?
We work with designers and pet enthusiasts to offer you trendy pet fashion and products not found elsewhere. We have consistently provided unparalleled customer service with a lenient 30 day return policy, if he/she dislikes it you’re not in a loss.
Where do you ship from?
Super Pet Store ships from multiple warehouses. Depending on consumer location and product, we will ship from Los Angeles, CA or China Mainland.
How are shipping costs calculated?
Shipping is free for 99% of our products! In the rare chance we have to charge for shipping we will offer business shipping price (heavily reduced) based off distance from closest warehouse.
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website. You are protected when:
- The item you ordered did not arrive within the time promised.
- The item you received was not as described.
- The item you received that was assured to be genuine was fake.
What if my answer wasn’t answered?
If you still have a question please contact our Lead Customer Service: Joshua@thesuperpetstore.com
Questions regarding order status or tracking please contact our support: Support@thesuperpetstore.com
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