Love It or Your Money Back

Refunds & Returns Policy

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.


Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • you receive the wrong item
  • you do not want the product you have received
  • you do not receive them within the guaranteed time (20 business days not including 2-5 day processing)

*You can submit a refund request by sending a message on Contact Us page, include order number.

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Super Pet Store

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